Astrill VPN Payment Stuck or Pending — Troubleshooting

Why Your Astrill VPN Payment Might Be Stuck

If you're paying for Astrill VPN with USDT (TRC20 or ERC20), a pending transaction usually means the blockchain network is congested. Astrill processes payments through CoinPayments, which requires 1-3 confirmations. TRC20 (Tron) is faster and cheaper than ERC20 (Ethereum), so always choose TRC20 for lower fees.

Step-by-Step Troubleshooting

### 1. Check Transaction Status

Open your wallet (e.g., Trust Wallet or MetaMask) and look at the transaction on the block explorer (Tronscan for TRC20, Etherscan for ERC20). If it shows "unconfirmed" after 30 minutes, the network is slow. Astrill typically confirms within 10-30 minutes for TRC20, but ERC20 can take hours during peak times.

### 2. Verify You Sent the Exact Amount

Astrill requires the exact USDT amount. In 2026, a 1-month subscription costs 12.50 USDT (TRC20) or 13.00 USDT (ERC20 due to higher fees). If you sent 12.00 USDT, the payment won't match. Check your payment history: if it says "pending" after 1 hour, you likely underpaid.

### 3. Contact Astrill Support

If the transaction is confirmed on the blockchain but still pending on Astrill, open a support ticket. Include your transaction ID (TXID). Astrill's team responds within 24 hours. Mention you paid with USDT (TRC20/ERC20) and they'll credit your account manually.

### 4. Avoid Common Mistakes

• Never send USDT from an exchange without adding the memo/tag (if required). Astrill uses a unique payment ID. Without it, your payment may be lost.
• Double-check the network: if you send TRC20 to an ERC20 address, funds are gone. Always copy the exact address from Astrill's payment page.
• Use a wallet that supports both networks, like Trust Wallet or OKX.

When to Cancel and Retry

If your payment is pending for more than 2 hours, cancel the order in your Astrill dashboard and create a new one. Choose TRC20 for instant confirmation. Prices in 2026: - 1 month: 12.50 USDT (TRC20) / 13.00 USDT (ERC20) - 6 months: 60.00 USDT (TRC20) / 62.00 USDT (ERC20) - 1 year: 100.00 USDT (TRC20) / 103.00 USDT (ERC20)

Still Stuck? Use Our Marketplace

If troubleshooting fails, buy a pre-activated Astrill VPN account from our marketplace. We accept USDT (TRC20/ERC20) with instant delivery — no KYC, no card required. Prices start at 10.00 USDT per month.